Policies
Shipping Policy
Last updated: January 2026
Delivery Coverage
We deliver to all districts across Bangladesh. Whether you're in Dhaka, Chittagong, Sylhet, or anywhere else, we've got you covered.
Delivery Timeframes
| Location | Estimated Time |
|---|---|
| Dhaka City | 1–2 business days |
| Dhaka District | 2–3 business days |
| Other Divisional Cities | 3–5 business days |
| Rural / Remote Areas | 5–7 business days |
Shipping Fees
Orders above ৳1,000 qualify for free delivery anywhere in Bangladesh.
Orders below ৳1,000 carry a flat delivery fee of ৳80.
Order Processing
Orders are processed within 1–2 business days of placement. You'll receive a confirmation call before dispatch. Business days are Sunday through Thursday, excluding national holidays.
Cash on Delivery
We only accept Cash on Delivery (COD). Have the exact amount ready when your package arrives. Our delivery partner will contact you before delivery.
Order Tracking
Use your order number (e.g. ELZ-XXXXXXXX) to track your order on our Track Order page.